I absolutely abhor violence. Violence of any kind but especially when it's right in front of me.
Last night there was a customer who was unhappy with his credit card tab. Without going into our entire credit card tab procedures, I can tell you that what he was upset about was bizarre. It's common no matter where you go for an establishment to pre-authorize your credit card when you open a tab. Same goes for Hotels, as well. Some establishments don't require a signature on the pre-authorization slip, some do. We are one that does. My bartender made a mistake and forgot to have this customer sign his pre-auth when she ran it and asked him to sign at the same time she asked for his signature on his final charge slip. This guy absolutely flipped out. He wasn't a newbie to our club either. He insisted on speaking with a Manager and last night that was me.
My DoorHost, Gino*, came to get me, as the customer was waiting for me in the front Lobby. Said customer immediately began to shout about why he was upset, pointing his finger in my face and getting very close to me. I kept telling him that if he found the request for his signature so objectionable, then he didn't have to do it. I asked him several times why he was so upset because it really wasn't a big deal. His card had already been charged and we weren't charging him any more than what he owed.
I don't think he took too kindly to dealing with a woman in a position of power that he was having no luck in scaring. It happens a lot and I'm used to it. He was a fairly large man with a loud voice and I'm sure he's had much luck verbally overpowering women in his life. I was having no part of that and unfortunately I think that escalated the situation.
He then turned from me and promptly turned to Gino and began shouting at him. When Gino asked him to stop shouting the guy began to do the ol' chest bumping thing that men do when they think they are tough. He was trying so hard to get Gino to hit him, it was pathetic. He was just another drunk itching for a fight. I don't think I will ever understand men and all their posturing to show how tough they think they are. It's beyond me and for that I'm glad. It's ridiculous and scary and I want no part of it.
Gino is an awesome guy. He's an extremely big, former professional body builder and he didn't take the bait whatsoever. I was so proud. No matter what the drunk guy said to him, bumping his chest throughout, my guy wasn't shaken one bit.
Mr. Fat Drunk seemed to run out of gas and turned away to start walking for the door. I saw that he still had a beer bottle in his hand and I motioned to Gino to get it from him before he got out the door with it. I envisioned him throwing it back in the door, at cars in the parking lot or at some unfortunate soul that might be outside.
As soon as Gino got within reach, Mr. Fat Drunk swung the bottle at Gino's face. Chaos ensued. Gino got the guy to the floor and Mr. Fat Drunk's drunk brother jumped on Gino. I grabbed the phone and called 911. There was a lot of struggling, grunting and punching going on with these 2 fat drunks on top of Gino. Now I know that Gino can certainly handle his own but I was worried that these guys could possibly get the best of him. We were shorthanded on staff and Gino was my only bouncer there last night. I didn't want other drunk customers getting involved creating an all out brawl.
After about a minute, Gino was able to get some control, but Mr. Fat Drunk's drunk brother still had a hold of the front of Gino's shirt. Gino threw a punch that connected very nicely and Mr. Fat Drunk's drunk brother promptly fell back, hitting his head on our merchandise display case on his way down, knocking him unconscious.
I then told the 911 operator that we needed Paramedics, as well.
Gino stepped back and Mr. Fat Drunk got up and began yelling lawsuit all over the place, not even checking to see if his unconscious drunk brother was okay. Thankfully the Police arrived within minutes. Paramedics worked on Mr. Unconscious Drunk for a while, getting him ready to load onto their stretcher. He regained consciousness fairly quickly and began telling everyone within earshot to "Fuck Off."
Statements were taken from all witnesses, including myself, a waitress and an Entertainer. Gino declined to press charges against the men. I was so relieved to see that Gino was unhurt. He told me that the 2 drunks had been trying to scratch his eyes out and bite him like little girls in a cat fight. Such big, tough manly men.
I was shaken, for sure. Incidents like this are so rare at this Club, I had never had something like this happen on one of my shifts before. I'd been at a level of comfort in my own safety and this was definitely a wake-up call for me to be alert at all times.
On a lighter note, I never thought I'd have a job where I would have to tell a young woman not to put her breast in a customer's mouth, as I had to do earlier in the shift.
Strippers.........whaddaya gonna do, ya know? Some of them are Very Bad Girls.
*Names have been changed to protect the innocent
Tuesday, October 16, 2007
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